Safepay Privacy Policy
1. Introduction
Welcome to Safepay (the “App”). Safepay is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our App and related services. By using Safepay, you agree to the practices described in this policy.
2. Information We Collect
2.1. Personal Information
- Account Information: When you create an account, we collect your name, email address, phone number, and other relevant information.
- Payment Information: To facilitate payments, we collect your credit/debit card details, bank account information, and transaction history. This information is processed securely and not stored on our servers.
- Identity Verification: We may collect identity documents, such as a driver’s license or passport, to verify your identity when required by law or to prevent fraud.
2.2. Non-Personal Information
- Usage Data: We collect information about how you interact with the App, including access times, device type, operating system, browser type, and other technical data.
- Cookies and Tracking Technologies: We use cookies and similar technologies to collect data about your browsing activities on our website and App. This helps us enhance your user experience and provide personalized services.
3. How We Use Your Information
We use the information we collect for the following purposes:
- Account Management: To create and manage your Safepay account, process payments, and provide customer support.
- Service Improvement: To analyze usage trends and improve the functionality and user experience of the App.
- Security: To protect your account and the App from fraudulent activities and security threats.
- Legal Compliance: To comply with legal obligations, including anti-money laundering (AML) and know-your-customer (KYC) regulations.
- Marketing: With your consent, to send you promotional materials, updates, and other marketing communications.
4. How We Share Your Information
We do not share your personal information with third parties, except in the following cases:
- Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, identity verification, and data analysis. These providers are contractually obligated to protect your information and use it only for the purposes we specify.
- Legal Obligations: We may disclose your information when required by law, such as in response to a court order, subpoena, or other legal processes.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
5. Data Security
We implement a variety of security measures to protect your personal information. This includes encryption, secure servers, and access controls to safeguard your data from unauthorized access, alteration, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.
6. Your Data Rights
You have the following rights regarding your personal information:
- Access: You can request access to the personal information we hold about you.
- Correction: You can request that we correct any inaccurate or incomplete information.
- Deletion: You can request the deletion of your account and personal data, subject to legal requirements.
- Opt-Out: You can opt out of receiving marketing communications from us by following the unsubscribe instructions in our emails.
To exercise any of these rights, please contact us using the information provided below.
7. Third-Party Links
Our App may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access through our App.
8. Children’s Privacy
Safepay does not knowingly collect or solicit personal information from children under the age of 13. If we become aware that we have collected personal information from a child under 13, we will delete that information as quickly as possible.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new Privacy Policy on our App and updating the “Last Updated” date at the top of this policy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: privacy@safepay.com
Address: Safepay Inc., Muthithi lane, westlands, Nairobi