FAQs

A mobile application that allows for anonymous transfer of money via M-PESA mobile money transfer service.

Safepay masks your phone number and name while making mobile payments via M-PESA. Your recipient will only receive the relevant M-PESA transaction reference number confirming the payment made. Safepay does not share with third parties any personal data collected from your interaction with the application.

This service is currently available to users in Kenya with registered M-PESA accounts. The mobile app is available on the Google Play store for all android devices.

Yes, all you need is to create a user number and pin to start transacting.

Safepay allows you to send money to a number via M-PESA without disclosing your personal details i.e., your name and mobile number. The recipient will simply receive the relevant M-PESA reference number confirming the payment.

The funds will be processed to the intended recipient’s M-PESA account immediately after transaction confirmation. This however is subject to the availability of M-PESA services. If M-PESA services are unavailable, the customer will receive an error notification Safepay on the app of the inability to provide the service due to unavailability of M-PESA services, and in such events, no deduction will be made to the customer’s M-PESA account.

You will receive a confirmation SMS from ‘Safepay’ and from M-PESA. The intended recipient will receive a message from M-PESA confirming receipt of funds from ‘Safepay’ thereby concealing your number and name.

You can expect an automated reversal of the transaction and a credit of the transaction amount to your M-PESA account. If this fails contact us on [customerservice@safepay.com] or click the help button in the app to initiate reversal

For reversals, send the M-PESA transaction code to [ phone no] or [customerservice@safepay.com]. Safepay will immediately initiate the reversal process. You will receive a confirmation from “Safepay” upon successful reversal of funds to your M-PESA account.

The minimum amount is KES 50, the maximum amount one can send is KES 150,000 per transaction. The maximum daily M-PESA transaction limit isKES 300,000.

You can send money as long as you are still within your Fuliza limit.

Safepay reversal process applies as long as the recipient has not utilized the funds.

You can initiate reversal by sending the M-PESA transaction code to [phone no] or [customerservice@safepay.com] and Safepay will attempt to reverse the funds.

You will receive reversed funds within 3 hours of performing a reversal for all transactions less than 100,000 while transactions above 100,000 will take a maximum of 72 hours.

Yes, the convenience fee will be refunded upon a reversal request.

At the moment Safepay App supports Safaricom to Safaricom transactions.

Currently Safepay App supports the send money option and will soon support the Paybill and Till number transactions.

There will be a convenience fee charged and this will be displayed for prior confirmation when you transact on the Safepay App.

You enjoy Privacy & Peace of mind while making mobile payments, the two critical things that lack in this digital era.

1. Enjoy the convenience and peace of mind of easy transfers using Safepay at any time.
2. Lowers the risks associated with sharing your personal information with third parties through mobile money payments.

Safepay’s main ethos of protecting our customer’s personal data prioritises privacy, trust and transparency as one of its core values. We give the customer control of their data and who they would like to share it with while making mobile payments.

When you use our services, for example to send money to other people, purchase from merchants or pay bills (functionalities which will soon be available), we collect information about the transactions such as the amount sent, recipients’ or merchants’ information including their names and phone numbers and account number of the bill that you intend to pay.

We will use this information to provide the service and the only information that we will share with the other party to you transaction is the M-PESA reference number, the amount sent or paid and the time of the transaction in accordance with our [privacy policy link].

1. Lowers the risks associated with sharing your personal information with third parties through mobile money payments.

To access customer service, kindly get in touch with us on customerservice@safepay.com

Nobody at Safepay will ever contact you to request a PIN code or verification code to your M-PESA. If you have any questions or concerns about security, send an email to customerservice@safepay.com or call us on [phone no.]

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Following the enactment of the Finance Act 2021 by the Government of Kenya to increase excise duty to 20% from 15% on transaction fees for all money transfer services provided by cellular phone providers, banks, money transfer agencies and other financial service providers, Safepay transaction charges are subject to excise tax as applicable and shall be reflected in your convenience fee.